Originally, the company tried (and succeeded the first time) to charge you for shipping BOTH ways for warranty repairs. I have returned my bag approximately 6 times, with each time costing me $20. The company backs the products with a 'Limited' Lifetime Warranty, but argues with you that most of the issues are caused by 'normal wear and tear', which they do NOT cover. The fabric has torn on each of those places as well.

There have been issues with the stitching at the top, on the straps, and bottom flap. I have had nothing but issues since I first purchased my Thin Blue Line ISOPack. The fabric and the stitching are poor quality. Knock knock customer service! Anyone home ? Due to COVID is no longer a valid excuse. I have some damage that looks to have happened prior to shipping and the box it was shipped in was poorly secured and it only went 60 miles. Customer service seems to be nonexistent. Do not order, these people are clearly shady. They probably left the website open to cash some money and inject them to the CEO other businesses (check on his linkedin). I placed an order for the IsoDuffle fuchsia bag on Dec 26 and It never got to me. So they are not answering phone calls, nor emails. Seems like they have scammed me out of money. No one answers the phone, their social media, or email. Shipment Received, Package Acceptance Pending. Looking at tracking, the bag is stuck in Accepted I got an email that shipment was on it's way - but never was received. Expedited shipping options are not available for Alaska, Hawaii, and International orders.I have a similar situation to Jimmy written approximately a year ago.

Any orders placed after this time will be accounted for the following business day. Orders must be placed no later than 11:00 AM EST, Monday-Friday. Please allow 5-14 business days for processing.Īttn: Return # (Insert your return number here) Size and position of text may vary depending on text length/characters. We are not responsible for any misspellings so please be careful when entering your text. You cannot return or exchange customized products. Contact customer service for exchanging and you will be issued an RMA number.Ĭan I return or exchange my custom Isobag?Īll sales on Customized items are final. You may exchange for a completely different product but will be required to pay the difference in price if there is any. If product(s) arrive to us in less than satisfactory condition being related to: odor, visibly damaged/dirty, or used the exchange request will be denied and customer must instead pay a $10 shipping fee if they would like their product returned back to them. Once we receive the item we will then ship out your replacement product(s). There will be a shipping fee of $10.00 to cover the shipping. You should receive your refund credit within 5-10 business days of Isolator Fitness receiving your item for return.Īll items within the 30 day return period are eligible to be exchanged. If other arrangements need to be made, please contact us at 61 or I have returned my item, how long will it be until I receive my refund credit? Isolator Fitness does not refund shipping or duties and taxes.Īll refunds are credited to the original payment method less the shipping charges. If a product is sent back and does have an odor or is visibly dirty the return request will be denied and if you want the product back it will be a $10 shipping charge.

The Isolator, The Cuff Edition, ISOGRIPPS and or any clothing should not have any odor of sweat, or be dirty in any facet. Items returned should show no sign of wear or damage. The return number must be placed on the shipping label.Īll parts must be included with the return in order to receive your refund credit. Items that have been used are not eligible for return or exchange.Į-mail to obtain a required return number. If returned with missing accessories or with used/washed accessories, a refund will be 25% less. Food items and clearance items can not be returned.Ĭustomers are responsible for the cost of shipping on returns and exchanges. Items can be returned within 30 days of purchase. What is Isolator Fitness’s return policy?

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